Refund policy

Return and Refund Policy

At [STORE NAME] (Ghoulnest.in), we take pride in the quality, craft, and uniqueness of our items. If something isn't quite right, we want to make it easy for you to resolve it.

Return Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

  • The item is completely unused, unwashed, and in the exact same condition that you received it.

  • The product must be in its original, undamaged brand packaging (including tags, boxes, and inserts).

  • You must provide the original receipt or proof of purchase.

 Return Timeframe

  • Our return window is open for [X DAYS - e.g., 7 days] from the date your package was marked as delivered by the courier service.

  • If [X DAYS] have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

 Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or custom regulations. These include:

  • Customized or personalized items made explicitly for you.

  • Innerwear, swimwear, or personal cosmetic products.

  • Items purchased during clearing sales, flash promotions, or marked as "Final Sale".

 Damaged, Wrong, or Defective Products

Your satisfaction is our absolute priority. If an item arrives broken, defective, or if you received the completely wrong item:

  1. Take a clear photo or a short unboxing video of the damage/mistake.

  2. Email it to us at [EMAIL ADDRESS] within 48 hours of receiving the delivery.

  3. Once verified, we will arrange a complimentary replacement or a full refund at absolutely no extra cost to you.

 Refund Process & Timing

  • Once your return package is received back at our warehouse and inspected by our quality assurance team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment (or via bank transfer for Cash on Delivery orders) within [REFUND PROCESSING TIME - e.g., 5-7 business days], depending on your bank's policies.

 Exchange Options

  • Want a different size or variant instead? No problem. Follow the standard return procedure to ship the original item back, and note your exchange request.

  • Once the returned item passes quality check, we will dispatch the new replacement item to your address.

 Return Shipping Costs

  • Defective/Wrong Items: Shipping is 100% free and managed entirely by us.

  • Standard Returns/Exchanges (Change of Mind/Size preference): [Specify option: e.g., "We offer free reverse pickups across most pin codes in India" OR "The customer is responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable." ]